Twin Cities Drupal Camp talk: "Change your customer's behavior with a brain-based, data-driven approach"

Change your customer's behavior

This talk was presented by our CEO, Seth Viebrock, at the 2018 Twin Cities Drupal Camp. The title of the presentation has been changed.

When we say we “optimize conversions” it doesn’t really get at the heart of what we’re doing – we’re changing customer behavior. We’re also learning about deep, emotional values that our customers possess. While there are many qualitative means to this end, there’s a ton of data that’s quicker to obtain and more readily available when we just don’t have the time, budget, or precision to delve into qualitative studies.

Whether you’re doing an evolutionary or revolutionary website redesign, or optimizing your ad traffic and SERPs, data is crucial. If it’s there, why not look at it?

Just like stereotypes can misrepresent reality, best practices can misrepresent what actually works for your particular site redesign. Be an advocate for archetypes (data-backed) over stereotypes (your own opinion). Whenever possible, favor data-informed decision making over “best practices”, egos, and the latest idea your boss dreamed up. Of course data is only as useful as the insights you draw from it, but why not look at it rather than ignore it, before spending your client’s dollars and putting your relationship with them on the line. Perfection does not exist in web design, but practicing data analysis can sure make things better.

Although this presentation is technology-agnostic, Drupal is a highly customizable, data-friendly platform, so let’s take a look at how we can use data for a better redesign, a better experience, and better KPIs and end results!

Here are some data concepts and sources we will cover, which can inform a successful redesign:

__Data-driven personas__ 

* What’s the difference between a stereotype (an inference based on personal experience) and an archetype (based on individual data points from a given demographic)? 

* What kind of data sources are available to support and build these personas? 

__Persuasive data__ 

* Your new redesign touts that this business/organization/institution can deliver a product or a set of promises…but what supporting data do you have to “prove” this to the end-users, and what does this mean when planning your data structures / content types? 

* How do you leverage and position testimonials, data-driven badges, and other “social proof”, as well as data from authority, liking, and scarcity (there are only X seats left to see this presentation!).

__User-centric, data-driven UX/Usability__ 

* The main goal of usability from your client’s perspective is more profit (or a similar KPI). How does something as simple as the prioritization of content on a page equate to profit? 

* What data exists right now that you can look at and use, without heading into a usability lab? 

* How does this data solve for the “ego problem” of web design? 

* Some of this data only takes a few minutes of your time – learn a few tips and tricks, too.

__What data do you have on the end-user?__ 

* Are there valuable opportunities for personalization of website content, even if it’s just the weather, referrer, or country of origin? Why would that matter?

__ Data-driven copywriting__

* So your client wants a website, but all websites need copy. Learn about what kind of data can inform copy-first design, even if it’s not always realistic, and at least think about what kind of data you or the client can collect to inform the usage of space on the page. 

__Analytics__ 

* Simple tricks for evaluating website performance in analytics (i.e. detecting a bug in Chrome without ever looking at the page, based on user completion of page goals), how to set your website and client up for success, and how to continuously improve.  

About the author: Seth Viebrock is Founder and CEO of Origin Eight, a Drupal and WordPress web design and digital marketing optimization agency based in Minneapolis.

"Optimizing Drupal for Digital Marketing" talk at Twin Cities Drupal Camp

Seth at Drupal Camp Twin Cities

Digital Impact Optimization™ is all about getting users to act – whether it's getting them to your website via search or paid advertising in the first place, or, once they arrive, getting them to take desired, valuable actions and follow important journeys on your website, such as filling out the "contact us" form, purchasing a product, and the like. 

I spoke about this concept at Twin Cities Drupal Camp 2017. The camp took place during Twin Cities Pride, so we popped a little champagne to celebrate. The slides and video recording are embedded below:

Presenting At Drupal Camp In Minneapolis

Twin Cities Drupal Camp

Besides being a proponent of the Open Web in general, I'm specifically a big fan of the Drupal Community. The community has played a big part in keeping me involved in Drupal since I discovered it more than 6 years ago. The local Drupal community, in particular, has been a constant source for new tools, new ways of working, and even new ways of thinking. I don't know where I'd be without the community, but I'd certainly be a lot less mature as a developer.

This past weekend was Twin Cities Drupal Camp 2014. I had volunteered to help plan the event, and was even lucky enough to be chosen to give a presentation. I gave a talk, directed towards developers like me, on the scariness, or more accurately, lack thereof, in the transition of upcoming Drupal 8 to object-oriented ways. Head over to the TC Drupal Camp page to check it out http://2014.tcdrupal.org/session/objects-are-coming-objects-are-coming-one-if-class-two-if-interface

And just because the Camp is over, that doesn't mean you have to wait until next year to become involved in our vibrant community. Here are a few more ways to take part immediately:

  • You can get involved in our local community by following the Twin Cities Drupal Group http://groups.drupal.org/twincities There are meetups twice a month; once on the first Thursday of the month, and one on the last Wednesday. You'll see several O8 people being very active in those meetups. Come say hello—we are the friendly type!
  • Many of the presentations at the camp this year were recorded. You can find them at the Camp page http://2014.tcdrupal.org/schedule and brush up on all the latest Drupal skills.
  • And, of course, there's the great resource that is https://www.drupal.org, where you can find the whole worldwide community, including what’s new and hot.

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The Group Learning Experience For Drupalers

The Group Learning Experience For Drupalers

Day one of the Twin Cities Drupal Camp 2014 2014.tcdrupal.org started with a wide choice of training sessions aimed at all levels of Drupal knowledge and experience. These training sessions were provided free, and are a great example of the ethos of sharing knowledge that has been a mainstay of the Drupal community. It's fabulous to be here and to be learning at the pace that suits us best as individuals. Also, very happy to see, not only other Drupal professionals, newbies, and the inquisitive, but client colleagues from The University of Minnesota amongst others. We are all sailing on the same ship, and I am struck how valuable structured learning can be to our shared journeys.

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