Twin Cities Drupal Camp Talk: Change Your Customer's Behavior With a Brain-Based, Data-Driven Approach
This talk was presented by our CEO, Seth Viebrock, at the 2018 Twin Cities Drupal Camp. The title of the presentation has been changed.
When we say we “optimize conversions,” it doesn’t really get at the heart of what we’re doing – we’re changing customer behavior. We’re also learning about deep, emotional values that our customers possess. While there are many qualitative means to this end, there’s a ton of data that’s quicker to obtain and more readily available when we just don’t have the time, budget, or precision to delve into qualitative studies.
Whether you’re doing an evolutionary or revolutionary website redesign, or optimizing your ad traffic and SERPs, data is crucial. If it’s there, why not look at it?
Just like stereotypes can misrepresent reality, best practices can misrepresent what actually works for your particular site redesign. Be an advocate for archetypes (data-backed) over stereotypes (your own opinion). Whenever possible, favor data-informed decision making over “best practices”, egos, and the latest idea your boss dreamed up. Of course, data is only as useful as the insights you draw from it, but why not look at it rather than ignore it, before spending your client’s dollars and putting your relationship with them on the line. Perfection does not exist in web design, but practicing data analysis can sure make things better.
Although this presentation is technology-agnostic, Drupal is a highly customizable, data-friendly platform, so let’s take a look at how we can use data for a better redesign, a better experience, and better KPIs and end results!
Looking for guidance from Drupal experts?
Data Concepts and Sources
Here are some data concepts and sources we will cover, which can inform a successful redesign:
* What’s the difference between a stereotype (an inference based on personal experience) and an archetype (based on individual data points from a given demographic)?
* What kind of data sources are available to support and build these personas?
* Your new redesign touts that this business/organization/institution can deliver a product or a set of promises…but what supporting data do you have to “prove” this to the end-users, and what does this mean when planning your data structures / content types?
* How do you leverage and position testimonials, data-driven badges, and other “social proof”, as well as data from authority, liking, and scarcity (there are only X seats left to see this presentation!).
User-Centric, Data-Driven UX/Usability
* The main goal of usability from your client’s perspective is more profit (or a similar KPI). How does something as simple as the prioritization of content on a page equate to profit?
* What data exists right now that you can look at and use, without heading into a usability lab?
* How does this data solve for the “ego problem” of web design?
* Some of this data only takes a few minutes of your time – learn a few tips and tricks, too.
What Data Do You Have on the End-User?
* Are there valuable opportunities for personalization of website content, even if it’s just the weather, referrer, or country of origin? Why would that matter?
* So your client wants a website, but all websites need copy. Learn about what kind of data can inform copy-first design, even if it’s not always realistic, and at least think about what kind of data you or the client can collect to inform the usage of space on the page.
* Simple tricks for evaluating website performance in analytics (i.e. detecting a bug in Chrome without ever looking at the page, based on user completion of page goals), how to set your website and client up for success, and how to continuously improve.
About the author: Seth Viebrock is Founder and CEO of O8, a Drupal and WordPress web design and digital marketing optimization agency based in Minneapolis.