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24x7 Website Support Services

Peak performance, around the clock. Keep your site running smoothly with expert support and maintenance.

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Guaranteed response within 4 business hours (9am - 5pm CT).

Website Support Services for WordPress, Drupal, HubSpot, and More

In today's digital landscape, maintaining a website can feel like a full-time job. You might be dealing with frequent downtime, slow performance, outdated content, or security vulnerabilities. 

These issues are not only frustrating but also drive away potential customers and hurt your search engine rankings. Without continuous care and expert support, your website can quickly become a liability instead of an asset.

Ignoring website maintenance and support can lead to significant problems that hinder your business growth. Here are some critical issues you might face:

  • Frequent downtime affecting website availability
  • Slow load times driving away potential customers
  • Security vulnerabilities putting your data at risk
  • Broken links and outdated plugins affecting user experience
  • Poor search engine rankings due to neglected SEO

These problems not only disrupt your operations but can also diminish your online presence, making it harder to attract and retain customers.

Why Top Brands Choose Us For Website Support Services

4.8
5.0
5.0

O8 is an outstanding partner for our website update needs. We rely on their prompt, accurate service to help keep our site up-to-date and secure.

Katy Pettersen
,
Director of Marketing
Wisconsin Technical Colleges
HelpSystems screenshot
Sarah Bartlett

The team at O8 has exceeded my expectations throughout every phase of our project. Their talent runs deep, from design and development to project management — they have been a pleasure to work with and put me at ease knowing our site is in such capable hands.

Sarah Bartlett

The O8 team has exceeded our expectations and been an incredible resource as we navigated the challenges of deploying complex projects. They've proved to be extremely responsive, creative, and responsible partners in the design, development, and deployment processes and I recommend them highly.

Chris Scruton
UMN OIT homepage

Your Website Support Team

Seth headshot

Seth Viebrock

CEO and Marketing Engineer

Minneapolis, Minnesota

Alison LaPoint Krahn

Alison LaPoint Krahn

VP, Client Experience

Minneapolis, Minnesota

Karen headshot

Karen Pomazal

VP, Client Strategy + Marketing

Naperville, Illinois

Andy headshot

Andy Keith

VP, Digital Marketing

St. Louis Park, Minnesota

Becky headshot

Becky Inglis

Director, Project Management

Boise, Idaho

Patrick headshot

Patrick Hinchcliff

Development Lead

Denver, Colorado

Danielle Ruess-Saltz

Danielle Ruess-Saltz

Fractional CMO

Philadelphia, Pennsylvania

Tom Headrick headshot

Tom Hedrick

Director, Digital Strategy

Minneapolis, Minnesota

sam-headshot

Sam Hollis

User Experience Lead

Delray Beach, Florida

Nate McBride headshot

Nate McBride

Content Director

Los Angeles, California

Barbara

Barbara Davis Haas

Graphic Designer

Mundelein, Illinois

Phil Cave

Phil Cave

Global CRO Expert

Stockbridge, England, United Kingdom

Customized Website Support Services for Modern Companies

Keeping your website online and applying updates isn't enough in today's digital landscape. It is also rare that your website is not connected to some level of marketing automation.

Think of it like showing up to the game – you won't win any trophies just for being there. To truly thrive, you need a website optimized for:

  • SEO is your ticket to the starting line, ensuring potential customers can find you in the vast search engine race.
  • Speed is your agility, keeping visitors engaged and converting before they click away to the competition.
  • Sales and Marketing growth is the ultimate victory lap, turning website traffic into conversions, nurtured sales leads via marketing automation, and ultimately real results for your business.

Website Performance Monitoring

Maximize website performance through server, code, and browser level performance monitoring using NewRelic.

Proactive Remediation

When we detect any issue with your website, we don't wait around for you to notice — we proactively take action and get things done for you.

Website Security

Ensure security, performance, and up-time, from the hosting platform to the website to the CDN and WAF (web application firewall).

Website Maintenance

Regularly updating your website with new features, bug fixes, design refreshes, or fresh content.

Website Uptime Monitoring

Keep business-critical websites running with continuous uptime monitoring from multiple geographic locations.

Analytics and Reporting

Regular reports and insights on your website's performance, uptime, security, SEO, and traffic trends. In-depth analysis for CRO.

Conversion Rate Optimization (CRO)

Using A/B testing, heatmaps, and user behavior analysis, we pinpoint what's working and what's not, then make data-backed tweaks to boost sign-ups, sales, and engagement. The result? A website that works harder for you, every minute of the day.

Marketing Automation Support

Fuel your growth with expert support for your marketing automation tools (HubSpot, Salesforce, Pardot, Marketo, and others), maximizing lead generation, conversions, and ultimately, your bottom line.

SEO Monitoring

SEO performance monitoring for keywords, on-page SEO, backlinks, and your competitors. Proactive recommendations and fixes for content decay, technical SEO issues, and Google algorithm updates.

Hosting

We work with several preferred hosting partners such as Pantheon, Acquia, and WP Engine to host your website on a reliable, scalable platform with strong DevOps and version control best practices.

We can also work with most other hosting providers and custom environments.

Portfolio

Website Support: In More Detail

Understanding the Scope of Website Support Services

What Does Web Development Include in Your Website Support Package?

Web development encompasses a range of tasks—from building the initial framework of your website to implementing complex functionalities like web apps and ecommerce solutions. Our website support extends beyond creation; we ensure continuous optimization and updates that align with the latest web standards and technologies. This proactive approach helps maintain your site's functionality and relevance.

How Does Website Design Impact My Business?

Great website design is not just about aesthetics; it significantly impacts user experience and, consequently, your conversion rates. Our design process focuses on creating a user-friendly interface that enhances engagement and facilitates easier navigation, which is crucial for retaining visitors and improving metrics like session duration and bounce rate.

The Importance of Web Hosting in Website Performance

Choosing the right web hosting service is crucial as it directly influences your website's uptime, load times, and overall performance. We provide reliable web hosting solutions that ensure your website is fast, secure, and accessible 24/7. Our hosting services include regular backups and technical support to address any issues promptly.

Benefits of Help Desk Outsourcing for Technical Support

Outsourcing your help desk for technical support can greatly enhance your efficiency while reducing overhead costs. Our support team handles everything from routine inquiries to complex technical challenges, ensuring that your website runs smoothly. This allows you to focus on your core business activities, knowing that expert help is just a call or click away.

How Can Implementing WordPress Website Enhancements Benefit My Small Business?

For small businesses, a WordPress website offers a versatile and cost-effective solution. Implementing the right plugins and themes can dramatically enhance your site’s capabilities and appearance. Our team specializes in selecting and customizing these tools to meet your specific business needs, ensuring that your site supports your growth and scalability.

How Do Notifications and Metrics Help in Managing Client Websites?

Notifications keep you informed about your website's status, alerting you to updates, security issues, and other critical metrics that could affect your online presence. By monitoring these metrics, you can make informed decisions about improvements and optimizations, ensuring your website remains a robust tool for business.

Leveraging Partnerships in Web Development

Partnerships in web development can open up new possibilities for expanding your website's capabilities and reach. By collaborating with technology providers and marketing experts, we can offer you advanced solutions that integrate seamlessly with your existing website, enhancing both functionality and marketability.

Why Should I Consider Tutorials for My Website Support Needs?

Tutorials are an invaluable resource for empowering you and your team to handle minor website updates and maintenance tasks. This knowledge not only helps in managing your site more effectively but also reduces dependence on external support for small issues, thereby saving costs and time.

These topics are designed to educate and inform you about the depth and breadth of our website support services, ensuring you have all the information you need to make the best decision for your online presence.