24x7 Website Support
Enjoy the security of an around-the-clock, global support team
Contact Us for Digital Peace of Mind!
Schedule a free 15-minute call instead
Guaranteed response within 4 business hours (9am - 5pm CT).
When everything is on the line, we're there for you 24x7.
Our globally distributed team allows us to serve as reliable partners for your needs, no matter what time of day. We are always accessible via Slack, Zoom, SMS, Phone, Email, or our project management portal.
Proactive Web Support Services
Website Performance Monitoring
Maximize website performance through server, code, and browser level performance monitoring using NewRelic.
Website Security
Ensure security, performance, and up-time, from the hosting platform to the website to the CDN and WAF (web application firewall).
Website Maintenance
Regularly updating your website with new features, bug fixes, design refreshes, or fresh content.
Website Uptime Monitoring
Keep business-critical websites running with continuous uptime monitoring from multiple geographic locations.
Proactive Remediation
When we detect any issue with your website, we don't wait around for you to notice — we proactively take action and get things done for you.
SEO Monitoring
SEO performance monitoring for keywords, on-page SEO, backlinks, and your competitors. Proactive recommendations and fixes for content decay, technical SEO issues, and Google algorithm updates.
Analytics
In the reports we produce for you, we highlight key metrics such as Google Core Web Vitals, high-level performance and security metrics, keyword rankings, organic traffic, backlink growth, and conversions.
Reporting
Regular reports and insights on your website's performance, uptime, security, SEO, and traffic trends.
These reports help make data-driven decisions to further improve website performance.
Trusted By Big Names, Accessible To Smaller Organizations
So we try to have our IT guy do it for us, and he explained it, but he was like it would take me a while to figure out, and I was like that's okay - that's what we have O8 for.
Do you have a website that needs better care? We can help!
Why Brands Choose O8 for Website Support Services
We have in-depth knowledge of several CMSs including Drupal and WordPress and CRMs including HubSpot and SalesForce, and provide a full suite of support in technical, design, and digital marketing aspects of your web presence.
- 24/7 Emergency Support
- 24/7 Uptime Monitoring
- Maximizing Website Speed
- Version Control and Agile DevOps (WebOps)
- Quality Assurance
- Digital Marketing and Web Design Support
- Website Backups (including offsite)
- Disaster Recovery Planning
- Release Process Support
- Automated Website Testing
Reliable and Recognized
How Do We Work?
We assign an experienced Customer Experience Lead (CXL) to your account, who serves as the main liaison between your team and ours.
Your CXL manages workflow, quality, skillset assignment, and timelines. You get a transparent project portal with an overview of all work being done.
We open up communication with your assigned team as they begin to become a part of your daily workflow.
Client Testimonials
The O8 team has exceeded our expectations and been an incredible resource as we navigated the challenges of deploying complex projects. They've proved to be extremely responsive, creative, and responsible partners in the design, development, and deployment processes and I recommend them highly.
The team at O8 has exceeded my expectations throughout every phase of our project. Their talent runs deep, from design and development to project management — they have been a pleasure to work with and put me at ease knowing our site is in such capable hands.
O8 is an outstanding partner for our website update needs. We rely on their prompt, accurate service to help keep our site up-to-date and secure.
Portfolio
| Features |
SILVER $750/month (billed quarterly) |
GOLD $1,250/month (billed quarterly) |
PLATINUM (billed quarterly) |
|---|---|---|---|
| Security, software, and plug-in updates (For platform & plugin code-level updates only) |
Yes
|
Yes
|
Yes
|
| Reporting | Basic monthly analytics report | Monthly analytics report | Monthly analytics report with optimization guidance |
| eCommerce support | No | Yes | Yes |
| Performance optimization | Scan | Scan + Optimization | Scan + Optimization |
| Server maintenance | No | Yes | Yes |
| Certificate maintenance | No | No | Yes |
| Browser and device testing | No | No | Yes |
|
Backups |
Weekly | Weekly | Daily |
| Support time | 1-3 hours/month | 3-5 hours/month |
Up to 10 hours/month
(1-2 hours of emergency support) |
| Proactive communication about technical debt | Yes | Yes | Yes |
| A la carte pricing for additional requests | Yes ($220/hr) | Yes ($220/hr) | Yes ($220/hr) |
|
* Requires initial discovery to understand what level of maintenance is required * If we need to go above and beyond this threshold due to any unforeseen code-level issues, we will reach out to request additional budget accordingly |
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Ready to Get Started?
At O8, we take the time to listen and align strategies with your team before setting goals and getting to work.
These are the steps we will take to get the ball rolling:
- Learn: Review what's working and what's not with your strategies.
- Assess: Discuss areas of opportunity for improvements.
- Plan: Present learnings and a plan to implement suggested improvements.
- Review: A project summary with critical next steps is delivered for review.
