24x7 Website Support Services
Peak performance, around the clock. Keep your site running smoothly with expert support and maintenance.
Holistic Website Support Services
Ignoring website maintenance and support can lead to significant problems that hinder your business growth. Here are some critical issues you might face:
- Frequent downtime affecting website availability
- Slow load times driving away potential customers
- Security vulnerabilities putting your data at risk
- Broken links and outdated plugins affecting user experience
- Poor search engine rankings due to neglected Search Engine Optimization (SEO)
These problems not only disrupt your operations but can also diminish your online presence, making it harder to attract and retain customers.
Why Top Brands Choose Us For Website Support Services
O8 is an outstanding partner for our website update needs. We rely on their prompt, accurate service to help keep our site up-to-date and secure.
The team at O8 has exceeded my expectations throughout every phase of our project. Their talent runs deep, from design and development to project management — they have been a pleasure to work with and put me at ease knowing our site is in such capable hands.
The O8 team has exceeded our expectations and been an incredible resource as we navigated the challenges of deploying complex projects. They've proved to be extremely responsive, creative, and responsible partners in the design, development, and deployment processes and I recommend them highly.
Technology Partners
Your website doesn't operate in isolation — it interacts with your hosting environment and 3rd party systems. We have a diverse array of technology partners to support your digital ecosystem.
Your Website Support Team
Expert Website Support and Maintenance Services
At O8, we offer comprehensive website support and maintenance services tailored to meet your business needs. Our team of experts ensures that your website performs optimally, remains secure, and stays up-to-date. With our website support services, you can focus on growing your business while we handle the technical challenges.
Here's how we can help:
- 24/7 support team: Our dedicated team of experts is here around the clock to ensure your website runs smoothly, ensuring maximum uptime and immediate troubleshooting.
- Performance optimization: We fine-tune your website’s performance, from load times to SEO, so your digital marketing efforts yield the best results.
- Proactive web maintenance: Regular updates, site backup, and security checks to keep your website in top shape without you having to lift a finger.
- Proactive monitoring and uptime assurance. Including regular updates and optimization for better performance.
- SEO enhancements to boost search engine ranking.
- Security scans and plugin updates to protect against malware and vulnerabilities.
- Content management assistance to keep your site current.
- Cost-effective solutions: Transparent pricing and scalable support packages ensure you get the exact level of website support service you need without any hidden costs.
Customized Website Support Services for Modern Companies
Keeping your website online and applying updates is a critical component of any business strategy. Performing this in a technically-sound way with a responsive team you can trust is critical, too.
Now, finding an agency that is both highly technical and can go above and beyond routine maintenance if needed? That's hard, but it's who we are.
Standard Services
Website Performance Monitoring
Maximize website performance through server, code, and browser level performance monitoring using NewRelic.
Proactive Remediation
When we detect any issue website issue, we don't wait around for you to notice — we proactively take action and get things done for you.
Website Security
Ensure security, performance, and up-time, from the hosting platform to the website to the CDN and WAF (web application firewall).
Website Maintenance Service
Regularly updating your website with new features, bug fixes, design refreshes, or fresh content.
Website Uptime Monitoring
Keep business-critical websites running with continuous uptime monitoring from multiple geographic locations. We get notified and react proactively when we detect any issues.
Analytics and Reporting
Regular reports and insights on your website's performance, uptime, and security.
Optional Add-on Services
(additional cost)
SEO Monitoring
SEO performance monitoring for keywords, on-page SEO, backlinks, and your competitors. Proactive recommendations and fixes for content decay, technical SEO issues, and Google algorithm updates.
Marketing Automation + AI Support
Find yourself wishing you could delegate the nitty gritty in terms of marketing automation configuration, CRM configuration, or email sequences? Or, maybe you know what you want AI to do, but actually implementing it in Zapier, Make.com, or even the AI prompt engineering itself is what you'd love to delegate.
Look no further — we can support that in a variety of marketing automation tools (HubSpot, Salesforce, Zapier, Make.com, Pardot, Marketo, ChatGPT, Copilot, Gemini, Claude, and others).
Other Agency Services
You have a full range of agency services at your disposable on an hourly basis. What defines "support" for one website may entail multiple needs, such as CRO, SEO, content, graphic design, or other as-needed (ad hoc) requests.
Portfolio
Pricing
All packages include general 24x7 support, with team members in multiple world time zones.
Monitored on-call 24x7 support with call tree execution is available for high-stakes websites at an extra cost.
| Features | SILVER $750/month (billed quarterly) | GOLD $1,250/month (billed quarterly) | PLATINUM (billed quarterly) |
|---|---|---|---|
| Code updates:security, platform, and module/plug-ins | Yes
| Yes
| Yes
|
| Reporting | Basic monthly analytics report | Monthly analytics report | Monthly analytics report with optimization guidance |
| eCommerce support | No | Yes | Yes |
| Performance monitoring + optimization | Scan only | Scan + Optimization | Scan + Optimization |
| Server maintenance | No | Yes | Yes |
| SSL certificate maintenance | No | No | Yes |
| Uptime monitoring | Basic | Proactive | Proactive |
| Backups | Weekly | Weekly | Daily |
| Support time | Up to 3 hours/month* * Security/plugin updates only | Up to 5 hours/month* * Security/plugin updates only | Up to 10 hours/month Hours can be used for bug fixes outside normal maintenance, as well as new features, special projects, and other website requests |
| Enterprise-grade incident management (24x7 on-call support) | $500/mo extra | $500/mo extra | $500/mo extra |
| À la carte pricing for additional optimization and requests | Yes | Yes | Yes |
| Priority support hours per month | Up to 1 | Up to 2 | Up to 4 |
| Maintenance frequency | Up to 1x/mo | Up to 2x/mo | Up to 4x/mo |
| Basic Accessibility Scan Report | No | Yes | Yes |
Security Add-On Packages
Fortify Your Website — Choose the Protection Level That Fits
Your site’s core is strong thanks to our 24×7 support, but today’s threats move fast. Think of these security add-ons as extra layers of armor: each one blocks more attacks, catches hidden malware sooner, and frees your team from worry. Pick the package that matches your risk tolerance and budget–then let us handle the heavy lifting while you focus on growth.
| Package name | Who it's for | What's included (roll-up) | One-time setup* | Monthly retainer** |
|---|---|---|---|---|
| Essential Security | Smaller sites that need a solid baseline | Cloudflare Pro firewall, Wordfence Premium malware scanner (or similar), quarterly reporting | $ 500 | $ 225 /mo |
| Advanced Security | Mid-market brands or any site that’s been attacked and can’t afford downtime | • Cloudflare Business (advanced WAF + bot mitigation) • Intruder continuous vulnerability scanning • Wordfence Premium • Monthly executive report | $ 1,160 | $ 1,000 /mo |
| Enterprise Security | Highly regulated, mission-critical, or compliance-driven sites | Cloudflare Enterprise (SLA, custom rules) • Intruder Enterprise DAST • Burp-led manual pen-testing • Commercial SAST code analysis • Dedicated quarterly security review | $ 2,900 | $ 3,500 /mo |
* Setup covers configuration, rule tuning, baseline scans, and documentation.
** Monthly fee bundles tool licences plus our administration & reporting time.
- Setup covers configuration, rule tuning, baseline scans, and documentation.
- Monthly fee bundles tool licences plus our administration & reporting time
Why Add Security Protection?
Most websites are built and launched with the best of intentions–but not always with the best security. And that’s understandable: if you haven’t been hacked, it’s easy to think you’re safe.
But the truth is, website hacks are silent until they aren’t. Most modern attacks–like hidden scripts, malware injections, or spam redirects–sit quietly in the background collecting data, hurting your SEO, or exposing your visitors to risk. By the time you notice something’s wrong, it’s often too late.
These Packages Are Built to Prevent That
Our Security Add-On Packages give you proactive protection–not just clean-up after the damage is done.
They’re designed for companies who:
- Don’t want to wake up to an email from Google saying their site has been blacklisted
- Need to protect customer trust and sensitive information
- Can’t afford website downtime during a high-traffic day or campaign
- Have been hacked before and want to make sure it never happens again
Each package adds layers of defense around your site, from enterprise-grade firewalls and smart vulnerability scanning to real-time malware detection. You choose the level of protection that fits your business–whether you’re running a small site or managing mission-critical infrastructure.
Think of It Like Home Security
Would you wait to install a home alarm system until after a break-in? Probably not. You’d want to prevent the break-in in the first place–and even more so if you had valuables inside.
The same is true for your website. These packages are your digital alarm system, security guard, and cleanup crew–rolled into one.
We’re happy to walk you through the options and help you find the right fit. Each layer of protection comes with tools and expert support to match your goals and your risk tolerance.
Why Brands Choose O8 for Website Support Services
- In-depth technical knowledge of many Content Management System (CMS) platforms: Drupal, WordPress, WooCommerce, HubSpot, and more.
- Flexibility. We can work in most open-source and Javascript web technologies.
- A strong marketing automation background allows us to support your favorite CRM platforms such as HubSpot, Marketo, SalesForce, Pardot, and others.
- 24/7 Emergency Support
- 24/7 Uptime Monitoring
- Maximizing Website Speed
- Version Control and Agile DevOps (WebOps)
- Quality Assurance
- Marketing Automation Support
- Digital marketing and Web Design Support
- Website Backups (including offsite)
- Disaster Recovery Planning
- Release Process Support
- Automated Website Testing
Website Support: In More Detail
Understanding the Scope of Website Support Services
What Does Web Development Include in Your Website Support Package?
Web development encompasses a range of tasks—from building the initial framework of your website to implementing complex functionalities like web apps and ecommerce solutions. Our website support extends beyond creation; we ensure continuous optimization and updates that align with the latest web standards and technologies. This proactive approach helps maintain your site's functionality and relevance.
How Does Website Design Impact My Business?
Great website design is not just about aesthetics; it significantly impacts user experience and, consequently, your conversion rates. Our design process focuses on creating a user-friendly interface that enhances engagement and facilitates easier navigation, which is crucial for retaining visitors and improving metrics like session duration and bounce rate.
The Importance of Web Hosting in Website Performance
Choosing the right web hosting service is crucial as it directly influences your website's uptime, load times, and overall performance. We provide reliable web hosting solutions that ensure your website is fast, secure, and accessible 24/7. Our hosting services include regular backups and technical support to address any issues promptly.
Benefits of Help Desk Outsourcing for Technical Support
Outsourcing your help desk for technical support can greatly enhance your efficiency while reducing overhead costs. Our support team handles everything from routine inquiries to complex technical challenges, ensuring that your website runs smoothly. This allows you to focus on your core business activities, knowing that expert help is just a call or click away.
How Can Implementing WordPress Website Enhancements Benefit My Small Business?
For small businesses, a WordPress website offers a versatile and cost-effective solution. Implementing the right plugins and themes can dramatically enhance your site’s capabilities and appearance. Our team specializes in selecting and customizing these tools to meet your specific business needs, ensuring that your site supports your growth and scalability.
How Do Notifications and Metrics Help in Managing Client Websites?
Notifications keep you informed about your website's status, alerting you to updates, security issues, and other critical metrics that could affect your online presence. By monitoring these metrics, you can make informed decisions about improvements and optimizations, ensuring your website remains a robust tool for business.
Leveraging Partnerships in Web Development
Partnerships in web development can open up new possibilities for expanding your website's capabilities and reach. By collaborating with technology providers and marketing experts, we can offer you advanced solutions that integrate seamlessly with your existing website, enhancing both functionality and marketability.
Why Should I Consider Tutorials for My Website Support Needs?
Tutorials are an invaluable resource for empowering you and your team to handle minor website updates and maintenance tasks. This knowledge not only helps in managing your site more effectively but also reduces dependence on external support for small issues, thereby saving costs and time.
These topics are designed to educate and inform you about the depth and breadth of our website support services, ensuring you have all the information you need to make the best decision for your online presence.
